Please confirm the details that you are entering is correct. You may be trying with wrong login credentials. ![]() The DropSync 3 server may be down and that is causing the login/account issue. If you have login or account related issue, please check the following steps. I'm having DropSync 3 login issue or account related issues. Too many users using the app at same time. Your wifi / mobile data connection not working properly. The DropSync 3 app server may be down and that is causing the loading issue. There are few situations that may cause the load issue in android apps. My DropSync 3 app wont load or not working properly (loading error / server error / connection error). If that is your case, try installing older versions of the app. You can see if that fixes it.Įven in some rare cases, the re-install step also don't work. Android usually restores all settings after you re-install and log into the app. It may work after this.įinally, if you can't fix it with anything, you may need to uninstall the app and re-install it. If none of the above working, you can wait till your phone battery drains and it turns off automatically.Īfter that put it to charge, and press the power button. Then, release the buttons and hold down "Power" button until the screen turns on. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Then you close the app that has this issue. You just need to press the recent applications menu (usually the first left button) in your phone. ![]() Most of the times, it might be a temporary loading issue. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. It is one of the most common problem in android operating system. On Tuesday, Ap12:03:38 PM UTC-5, Tino Kreutzer wrote:Common DropSync 3 App Problems and Troubleshooting Steps I'm getting black screen (blank screen) when I open DropSync 3? Thanks for any input effectively we cannot modify or change forms once they have been designed. (5) I have installed the Java Security workarounds on both computers. ![]() Nothing happens in neither IE nor Firefox except error messages. (4) I have tried to open the xml forms in notepad, copy the text and paste it into the “view from text” option. (3) I have tried this on two separate computers both running windows 7 Professional the same problem(s) occurs (2) I could open saved forms in Firefox a couple of weeks ago Also, I can no longer open the resaved form in IE and (obviously) Firefox. However once I modify a form and resave (rewrite) it under the same name (back to my desktop) IE crashes. (1) I Have tried the IE option as Larissa suggested. I simply get a screen with a truncated pop-up window and no form or error message shows up. I cannot open these forms up via the Kobo Form Browser window. I can see the forms that are saved to the desktop of my computer in their respective folder. I’m having a similar problem to issue “B)” tha Larissa brought up in this thread’s initial post. On Tuesday, Ap1:03:38 PM UTC-4, Tino Kreutzer wrote: Is there no way to set up an automatic Sync through WiFi for completed forms (without resorting to 3rd party apps like Dropsync)? The offline functionality is great when you don’t have connectivity, but it seems like an option for ‘pushing’ forms from Kobo Form to Kobo Collect would be a simple and effective way to transfer new forms to and from mobile devices when they do have connectivity. To unsubscribe from this group and stop receiving emails from it, send an email to post to this group, send email to this group at. You received this message because you are subscribed to the Google Groups “Kobo Users” group. Tel +1 4 | Skype Sun, at 8:05 PM, Larissa Leben wrote: KoBoToolbox | Harvard Humanitarian Initiative ![]() We’ve used Dropsync and Foldersync in the past the latter also works with other services such as Google Drive. On your mobile device you will have to set up an app that syncs the /odk/forms folder with your Dropbox folder. For that you can use a shared Dropbox folder where you save your new XML file into. For your other question, it’s very easy to set up your computer and your phone with a remote file syncing option.
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